At LocalCBDStore.co.uk, we are committed to ensuring the accuracy and fairness of all our content. We strive to produce high-quality articles and resources that are informative and helpful to our readers. However, we understand that there may be times when our readers or partners may have concerns about our content.
If you have a complaint about an article, blog post, or any other content on our website, we encourage you to contact us with your concerns. We take all complaints seriously and will do our best to address them promptly and fairly.
Our complaints policy is as follows:
Complaints Procedure
If you have a complaint about any of our content, please email us at [email protected] with the subject line “Complaint.” Please provide as much detail as possible, including the date and title of the article or post in question, the specific issue(s) you have with the content, and any evidence or supporting information you have.
We will acknowledge your complaint within two working days of receiving it and will investigate the issue as soon as possible. We may contact you for further information or clarification if needed.
Complaints Outcome
Once we have completed our investigation, we will provide you with a written response to your complaint. This response will include:
Our findings and conclusions regarding the issue(s) you raised.
Any actions we have taken or plan to take in response to your complaint.
Information on how to escalate your complaint if you are not satisfied with our response.
We aim to provide a full response to all complaints within 21 days of receiving them. However, if your complaint is particularly complex or requires a more in-depth investigation, it may take longer. If this is the case, we will keep you informed of our progress and provide an estimated timeframe for our response.
Escalating Complaints
If you are not satisfied with our response to your complaint, you can escalate it to our Editor-in-Chief by emailing [email protected] with the subject line “Escalated Complaint.” Please include your original complaint and our response in your email.
Our Editor-in-Chief will review your complaint and our response and will aim to provide a final resolution within 21 days. If they require additional information or clarification, they may contact you for further details.
External Complaints
If you are still not satisfied with the outcome of your complaint, you can refer it to the Independent Press Standards Organisation (IPSO), which is the UK’s independent regulator for the newspaper and magazine industry. IPSO’s remit includes online publications such as ours.
IPSO can be contacted by email at [email protected] or by post at:
Independent Press Standards Organisation
Gate House
1 Farringdon Street
London EC4M 7LG
Please note that IPSO will only consider complaints that have first been raised with us and have completed our internal complaints procedure.